General principles

These Terms and Conditions apply when you browse STYLVER, create an account or place an order through stylver.com. By using the website, you agree to these terms. Please read them before completing a purchase.

STYLVER is operated by JIAHE GROUP HK LIMITED. The version displayed on the date of your order applies to that purchase. We may update these terms when our services, legal duties or operating practices change.

Using this website

You may use this website for lawful, personal shopping purposes. You must not disrupt the website, attempt unauthorized access, misuse content, submit fraudulent orders or use automated systems in a way that harms the service or other customers.

You are responsible for keeping your account details and password secure and for ensuring the information you provide is accurate and current.

Products and availability

We aim to present descriptions, measurements, materials, colors and photographs as accurately as possible. Screen settings and lighting may cause colors to appear slightly different. Small variations may also occur between production batches.

All products are subject to availability. Adding an item to a basket does not reserve it. If an item becomes unavailable after you order, we will contact you and refund the unavailable item.

Prices, taxes and promotions

Prices are shown in the currency selected on the website. Delivery charges and any taxes collected at checkout are shown before payment. Import duties or destination-country charges not collected at checkout remain the customer’s responsibility.

Promotional offers may have separate eligibility dates, exclusions or discount rules. Only one promotion may apply unless an offer states otherwise. We may correct obvious pricing or description errors before accepting an order.

Orders and acceptance

After checkout, we send an order acknowledgement to the email address you provided. This confirms receipt, not final acceptance. An order is accepted when it is processed for dispatch, unless applicable law provides otherwise.

We may decline or cancel an order for legitimate reasons including unavailable stock, failed payment authorization, suspected fraud, delivery restrictions or an obvious error. If payment has been taken, the affected amount will be refunded.

Payment

Available payment methods are displayed during checkout and can vary by device, currency or location. Payments are handled through the payment providers shown at checkout. You confirm that you are authorized to use the selected payment method.

If payment fails, check the entered details or contact your payment provider. STYLVER will never ask you to send complete card details by email.

Shipping and delivery

Estimated delivery time, available destinations and tracking guidance are set out in our Shipping Policy. Delivery estimates are not guarantees and may be affected by carrier disruption, customs, severe weather, remote locations or an incorrect address.

Please review the delivery address before ordering. Contact us promptly if a correction is needed; after dispatch, redirection may not be possible.

Returns, exchanges and refunds

Eligible items may be returned within 30 days of delivery, subject to the condition and exclusion rules in our Returns & Exchanges Policy. Return authorization and the correct return address must be obtained before sending an item back.

Approved refunds are returned to the original payment method. Payment providers may require additional time to display the credit.

Intellectual property

Website text, photography, graphics, trademarks, layout and other materials are owned by or licensed to STYLVER and are protected by applicable intellectual-property laws. Personal viewing and shopping use is permitted; commercial copying, republication or distribution requires written permission.

Responsibility and events beyond control

Nothing in these terms excludes rights or responsibilities that cannot legally be excluded. To the extent permitted by law, STYLVER is not responsible for indirect loss or for delay caused by events outside reasonable control, including carrier interruption, natural events, government action or network failure.

We will take reasonable steps to reduce disruption and resume service when practicable.

Applicable law and contact

These terms are governed by the laws applicable to JIAHE GROUP HK LIMITED, while preserving any mandatory consumer rights that apply where you live. Questions about an order or these terms can be sent to jiahehkgroup@gmail.com.