After checkout, an order acknowledgement is sent to the email address you entered. If it is not in your inbox, check the spam or promotions folder and confirm the address used at checkout.

Contact us as soon as possible with your order number. We will try to help before dispatch, but changes or cancellations cannot be guaranteed once processing has begun.

Review the measurements and fit notes on the product page. If you are between sizes or buying for a future date, send us the product link and the child’s measurements for guidance.

We photograph products to show color and detail as accurately as possible. Screen settings, lighting and small production variations can affect how a shade appears.

Orders to the United States are generally estimated to arrive within 14 days, including normal processing and transit. Peak periods, customs, weather or carrier disruption can add time.

When tracking is available, it is sent in the shipping confirmation email. Tracking can take additional time to update after the carrier receives the parcel.

Import duties, taxes or customs charges imposed by the destination country are the customer’s responsibility unless they were collected during checkout.

Eligible items may be returned within 30 days of delivery. Items must be unworn, unwashed, unused and undamaged, with original tags and proof of purchase.

We do not currently offer direct exchanges for international orders. Return the original item for a refund, then place a new order for the preferred size or style.

After a return is received and inspected, approved refunds are sent to the original payment method. Your bank or payment provider may need additional time to display the credit.

Email us promptly with the order number and clear photos of the parcel and item. We will review the issue and provide the appropriate next step.

Always follow the care label sewn into the garment. Washing similar colors together, using a gentle cycle when recommended and avoiding excessive heat can help preserve shape and detail.